Alterego Lingerie

Background

Alterego Lingerie, a premier supplier in the lingerie market, primarily operates on a business-to-business (B2B) model, providing a wide range of high-quality lingerie products to retailers and boutiques. With a growing demand and the need to enhance their operational efficiency and customer experience, Alterego Lingerie sought the expertise of HubXpert to streamline their logistics and distribution processes.

Solutions Implemented by HubXpert

HubXpert provided a comprehensive suite of services and solutions to address Alterego Lingerie's challenges:

2B and D2C Workflow Setup

Implemented a seamless B2B and D2C (drop ship) workflow, ensuring that orders from both business clients direct to individual consumers were processed efficiently.

Discrete Packaging

Established a system for discrete packaging, maintaining customer privacy and enhancing brand trust.

Efficient Storage and Dispatch

Optimised the storage layout and introduced advanced pick, pack, and dispatch processes to ensure same-day dispatch capability.

Comprehensive Customer Support

Set up a robust customer support system including telephone, email, and business WhatsApp to provide rapid and effective communication.

Product Labelling and Packaging

Set up an efficient workflow for swing tagging, barcode labelling, and packaging products.

Rapid Goods In Process

Streamlined the goods-in process, ensuring that new stock arriving from different countries was quickly and accurately logged into the system.

Advanced Stock Management

Deployed HubXpert's warehouse management system (WMS) to provide real-time inventory tracking, reducing stockouts and overstock issues.

Conclusion

By leveraging HubXpert's expertise, Alterego Lingerie successfully transformed their logistics and customer service operations. This partnership not only improved operational efficiency but also enhanced the overall customer experience, positioning Alterego Lingerie for continued growth and success in the competitive lingerie market.